Refund policy

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 7-day exchange policy, which means you have 7 days after purchasing your item to request an exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. An exchange will only be available if inventory allows.

To start a exchange, you can contact us at sznvips@yahoo.com. 

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at @sznvips.us on Instagram or email sznvips@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We do not accept refunds for our items. All sales are final. In some instances we will be able to provide a refund if the item is damaged. Please contact us at sznvips@yahoo.com.